Participate in the Customer Experience Improvement Program


By participating in the NVivo Customer Experience Improvement Program, you can help QSR International to improve the features, quality and performance of NVivo.

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Understand the Customer Experience Improvement Program

If you participate in the program, NVivo will collect information about your usage of the software and send this to QSR electronically. This information includes details such as how often you use particular features within NVivo, how quickly the software responds and what kind of computer equipment you are using.

No personal details or project data are sent, and the information sent is not personally identifiable as being yours. This information is not used for marketing purposes or communicated to any other company.

For further information on the NVivo Customer Experience Improvement Program, please contact QSR at info@qsrinternational.com.

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Participate in the Customer Experience Improvement Program

  1. Click the File tab, and then click Options.

The Application Options dialog box opens.

  1. Select  the Participate in the Customer Experience Improvement Program check box.

  2. Click OK.

NOTE  When you first launch NVivo, the Welcome to NVivo dialog box is displayed. By default the Participate in the Customer Experience Improvement Program check box is selected.

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Stop participating in the Customer Experience Improvement Program

  1. Click the File tab, and then click Options.

The Application Options dialog box opens.

  1. Clear the Participate in the Customer Experience Improvement Program check box.

  2. Click OK.

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